You can cancel your subscription renewal from the section "My account settings", any time from 24 hours after purchase until 48 hours before your subscription runs out. Make sure that you follow all steps of the cancellation process ensuring that you select "Confirm" or "Continue" when asked. Alternatively, you can call us on Monday to Friday, 9am to 5pm. Please note that standard network charges apply. Once you have cancelled your renewal, you will receive a confirmation email.
How can I cancel the automatic renewal of my subscription?
How do I unsubscribe? | Help Online | How can we help you?
If you still have an active subscription, you will need to begin by cancelling the automatic renewal under the "Manage my subscription" section at the top of the page. Scroll to the "Help" section and then click the "Suspend your account" link. You will be asked to enter your login details and then click on "Confirm". You will lose access to your account and your profile will disappear from the website within 24 hours. If you wish to keep your account and be able to access your information at any time, you can opt to suspend your profile rather than deleting it. If you have met someone special on the website, tell other members your story in the "Success Stories" section!
Frequently asked questions
To delete your profile you will need to log into the site with a computer. If you have a subscription, you will have to cancel the renewal first. On the next page scroll to "Help" on the left of the screen and then click on "Suspend your account". Confirm your request by clicking "To cancel your account, click here". You will be asked to fill in your login details to confirm this.
To delete your account, access "My account settings" by clicking on your profile photo at the top-right of the page. To delete your profile you will need to log into the site with a computer. If you have a subscription, you will have to cancel the renewal first. On the next page scroll to "Help" on the left of the screen and then click on "Suspend your account".